People who request shipments outside Colombia, your purchase may be subject to customs and nationalization costs. These costs vary depending on the country, therefore, they are assumed by each customer who makes the purchase. Please before ordering make sure you are aware of your country's nationalization costs or import policies, before placing your order.
Shipments that are refused by the user for non-payment of customs clearance will not receive a refund of shipping costs. After the package is received back in Medellin Colombia, the user will be informed of the status and amount of the refund.
The shipping time in transit can be from 15 to 20 calendar days, each office in each country has the right to extend these days, which may delay a few more days for delivery.
It should be noted that the payment is confirmed the next business day after the purchase is made and from that day the delivery days are counted. Therefore, if payment is made on Friday, the next business day will be Monday.
If the order is not received at the delivery address indicated after three visits by the carrier, the product will be returned to the facilities in Medellin, your order will be canceled and the process of return of money will begin after reviewing the costs of return of the shipment that are assumed by the customer.
Hours of Operation
Our shipping department is open Monday through Friday, from 9:30 am to 4:00 PM New York Time. We are closed on Colombian holidays.
To receive a response please allow approximately 2 calendar days for a response from us.
What if after I make the purchase, I regret it and no longer want the product?
You have 12 hours to cancel the order after the purchase. If in the shipping process our team made the shipping guidelines with the shipping provider, it is not possible to make a full refund. You must proceed to deduct the shipping to refund the money.