Refund policy

In the purchase through Oliver Velez Store, the transaction is considered as perfected when the customer has accepted the conditions of the same, including the characteristics of the products to be sold and the payment of the same. The fulfillment of the same will be verified in the realization of the payment by the customer, and the delivery by Oliver Velez Store. 

It is the customer's responsibility to make sure to open and check the product before receiving to full satisfaction and sign the delivery guide. If the product or box arrives with any physical damage, please refrain from receiving it and return it with the carrier, making the corresponding notation on the waybill. Therefore, once the delivery note is signed, the shipped product will be considered accepted. From that moment on, there can be no claims for shortages or alleged nonconformities that had not been announced when verifying the product received. 

Notwithstanding the foregoing, it is clear that, in accordance with the laws in force, in the case of purchases made through the website, the Customer has a right of withdrawal, which may be effective within 5 calendar days from the date on which the product has been received. To make use of this legal right, the Customer must return the product to Oliver Velez Store in its factory packaging and protections, without having altered or manipulated the product, and in the same condition in which it was received. Transportation costs and other costs involved in returning the goods will be covered by the consumer. 

Product returns are not accepted for reasons other than those provided by law in compliance with the warranty obligation. Oliver Velez Store is not obliged to exchange, replace or refund money for reasons beyond its control and not attributable to Oliver Velez Store, except in cases of exercise of the right of withdrawal, subject to the provisions herein and the provisions of the laws in force.